Support Scope
Provide technical support and consulting in the following areas:
- Installation and operation: Assist users in downloading and installation and basic operation methods.
- Function use: Solve problems related to heart rate, HRV measurement and health record function.
- Troubleshooting: Solve application operation anomalies and other technology-related problems.

Response Time
We aim to respond to your questions within 1-2 business days.

Contact Information
For support purposes, please contact us via the following methods:
Contact Email: shshenfeng@shanghaikenigecompany.com

We hope that our services make your life healthier and more convenient. Thank you for choosing Health Partner: Pulse & Sugar.